Privacy Policy

Introduction

As a customer of Fran Kelly, Professional Liability, LLC, we would like to take this opportunity to both
thank you for your business and to share with you the importance our agency places upon protecting the
privacy of information we gather from you in accordance with applicable state and federal laws.

Fran Kelly, Professional Liability, LLC is a member of the financial services industry and, as such, our
agency has been and continues to be subject to federal and state privacy laws regarding the collection and
exchange of your information. The following is Fran Kelly, Professional Liability, LLC’s privacy policy
regarding the customer information we collect. Contained in this privacy policy you will find
(1) an explanation of the types of information we collect from our clients and the means
used to collect such information, (2) an explanation of how we share the information
collected from our clients, and (3) an explanation of how we protect client information.

Information We Collect and the Means Used to Collect It

Fran Kelly, Professional Liability, LLC collects information about our customers that is necessary to provide
those services usual and customary to independent insurance agents. We collect this necessary information
from the following sources:

• Information we receive from you on applications. This information may include, but is not limited to, your name, address, date of birth, and social security number.
• Information about our clients’ transactions with us. This information may include, but is not limited to, claims and payment history.

To collect customer information from the above-stated sources, we may use the following means of
communication to gather information: written, in-person, telephone, facsimile, electronically, and online.

How We Share Client Information With Non-Affiliated Third Parties

We don’t share information about our customers or former customers with non-affiliated third parties other
than as permitted or required by law. For example, Fran Kelly, Professional Liability, LLC may share the
information listed above with non-affiliated third parties for, including but not limited to, the following
reasons:

• Information that is necessary to service or process the insurance needs of our clients, in a manner consistent with the usual and customary services provided by independent insurance agents. Such services include but are not limited to underwriting, shopping the renewal, rating, placement, and providing quotes for insurance that is germane to the coverage the customer places with our agency.
• Information that is necessary to protect the confidentiality or security of our client’s records.
• Information that is necessary to resolve client inquiries.
• Information that is required by individuals or entities who are assessing our legal compliance.
• Information that is required for us to comply with the law.
• To an actuarial or research organization for the purpose of conducting actuarial or research studies relating to our in-force policies.
• Information that is necessary to protect against or prevent fraud, unauthorized transactions, claims, or other liability.

How We Share Client Information With Affiliated Parties

We do not share client information with any affiliate.

Our Practices Regarding Information Confidentiality and Security

We maintain physical, electronic, and procedural safeguards to guard your information. These safeguards
include but are not limited to the following:

• We restrict access to nonpublic personal information about our clients and former clients to those employees who need to know that information in order to assist in providing services or products to the customer.
• We will punish any employees who impermissibly share client information.
• We use a secure Internet and e-mail provider to protect the confidentiality of electronic communications.
• Actual paper applications and copies thereof are shredded after imaging by a secure document destruction service company. They are maintained in a locked cabinet during that process.